return and refund policy
1. Introduction
Welcome to Cook & Maid, your trusted provider of cook and maid services. Your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services.
2. Information We Collect
We may collect the following types of personal information from you:
Contact Information: This includes your name, address, phone number, and email address, which we use for communication and service delivery.
Payment Information: We may collect payment information, such as credit card numbers or other payment details, to process payments for the services you request.
Service Preferences: Information about your service preferences, such as dietary restrictions or specific cleaning requirements, is collected to tailor our services to your needs.
Background Check Information: For the safety and security of our clients, we may collect information related to background checks on our employees or service providers.
Communication History: We may retain records of your interactions with our customer service team for quality assurance and service improvement purposes.
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery: To provide you with cook and maid services according to your preferences and requirements.
Billing and Payments: To process payments for the services you request and maintain financial records.
Communication: To communicate with you about your service requests, appointment scheduling, and updates related to our services.
Safety and Security: To conduct background checks on our employees or service providers for safety and security purposes.
Customer Support: To address your inquiries, resolve issues, and provide customer support.
Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials, newsletters, or special offers.
4. Disclosure of Your Information
We may share your personal information with third parties in the following situations:
Service Providers: We may share your information with third-party service providers, such as payment processors or background check services, to facilitate our services.
Legal Obligations: We may disclose your information when required by law, such as in response to a legal process or government request.
Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the transaction.
Consent: With your explicit consent, we may share your information for specific purposes, such as marketing.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet or electronic storage method is completely secure.
6. Your Choices
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
Opt-Out: You can opt out of receiving marketing communications from us by following the instructions provided in the communication.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Cook & Maid
Adrress: Kaggaduspra main road 27 cross above SLV lyengar bakery C V Raman Nagar Bangalor Bengaluru – 560093
Email: sanjib.jana@cookandmaid.in
Phone: 8095993811
8. Changes to the Policy
We reserve the right to update or revise this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.
By using our cook and maid services, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Privacy Policy.
